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A university student has won her fight against her bike insurance provider, after it refused to compensate her after her bicycle was stolen.
Student Rehana Khanam, studying engineering at Cambridge University was told by Endsleigh, that her claim would be unsuccessful. Even though she secured her £350 bike, with a lock outside her lecture hall, Khanam was told that only bikes, which had the wheels or saddles, removed from them could be claimed for.
Khanam afterwards found out this point in the small print of her insurance policy, the national newspaper, The Guardian reports. She stated that the point was an “absurd technicality” and she then doubled her efforts to claim for her stolen bike.
Speaking to the newspaper, she said: “The whole thing has been ridiculous, and has made me think twice about ever using Endsleigh again. The bike was a 21st birthday present and as such was priceless to me.”
Endsleigh however stated that it had updated its policy this year and the reason for Ms Khanam, not being able to receive her claim was due to the fact that she took out her insurance policy, before the changes were made.
A spokesperson for the insurance company, said: "Customers do not now need to remove the front wheel, saddle or any other part of the bicycle in order to be covered from theft; we recognised that this was often impractical for policyholders and so have updated our cover in order to make things easier for our customers.
"Although Ms Khanam's older policy clearly stated that they should be removed in order for it to be covered, we have decided to retrospectively pay her claim in light of the updated policies and as a goodwill gesture to a valued customer."
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